My email to PayPal today:
Due to your automated security measures, I had to change passwords multiple times, a send money attempt failed, and two of my subscriptions got canceled — both of which had special rates at the time I subscribed. Your location confirmation by phone did not work, and overall it took weeks to get this resolved.
You can imagine my frustration. Just tell me how to prevent these account limitations in the future. Note that I live overseas (in Shanghai) which I’m guessing was why the security measure got kicked in. Now that you know, please let me know what can be done to avoid this in the future.
I would like a real person to respond. DO NOT SEND ME AN AUTOMATED RESPONSE. I’d call you guys but your “call us” link brings up a “500 Internal Server Error” page.
I know I’m gonna get an automated response. PayPal has never answered my emails.
Update:
I was right. They didn’t even read my email:
Dear Daniel Kwan,
Thank you for inquiring as to how to restore access to your account.
PayPal is constantly working to ensure security by regularly screening
the accounts in our system. We recently reviewed your account and need
more information to help us provide you with secure service. Until we
can collect this information, your access to sensitive account features
will be limited.To return your account to regular standing, please complete the
checklist items indicated when you login to your account and click on
the link provided on the “Account Overview” page.The link will appear as: “Your account access is limited: Click here for
Details.”Once you complete all of the checklist items, our Account Review team
will review your case and send you an email with the outcome of the
review. Cases are reviewed in the order they are received.We regret any inconvenience, and we would like to restore your access as
soon as possible.Please do not respond to this email, as responses to this message will
not be answered.Sincerely,
PayPal Account Review Team
Fucking PayPal… Anyone know how to get in touch with an actual customer service rep? Do they even have any?
http://img713.imageshack.us/img713/4968/paypalcontact.png
i got that screenshot for you.
lol dude when I lived in thailand I had all kinds of paypal problems I feel your pain